Return and Refund Policy

Thank you for choosing our products. We strive to provide the highest quality items to ensure your satisfaction. Please take a moment to review our return and refund policy.

Refunds and Exchanges

Your satisfaction is our highest priority. If your dog doesn’t like Whimsy Stick or you don’t like it for any reason, return it for a full refund minus shipping costs and payment processing fees.

Defective or Damaged Items

In the unlikely event that you receive a defective or damaged item, please contact our customer service team at sales@whimsystick.com within 14 days of receiving your order. We will require photo evidence of the defective or damaged item. Once we verify the issue, we will provide you with instructions on how to return the item for a replacement. Please note that the defective or damaged item must be returned in its original packaging.

Cancellations

We understand that circumstances may change, and you might wish to cancel your order. However, we are unable to accommodate order cancellations once the order has been placed.

Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact our customer service team at sales@whimsystick.com. We are here to assist you and ensure that your shopping experience is as smooth as possible.

By making a purchase with us, you acknowledge that you have read and agree to our return and refund policy. Thank you for your understanding.