Every Whimsy Stick flirt pole comes with a 30-day money-back guarantee. If your dog doesn’t engage, if the build doesn’t hold up, or if the protocol doesn’t produce the calm we promise, you get a full refund.
How Returns Work
- Email support@whimsystick.com within 30 days of delivery. Put your order number in there and a quick note on why you’re returning it. You don’t need to write a long explanation.
- We respond within one business day with return shipping instructions. Sometimes the problem is technique and not the pole, and if we can fix that for you we’ll try. If you still want to return it, that’s fine, we honor it.
- Ship the product back in any reasonable condition. The original packaging helps, but you don’t have to have it.
- Your refund is processed within 3 to 5 business days of us getting the return. The money goes back on your original payment method, usually within one billing cycle.
What’s Covered
- Standard Whimsy Stick (for dogs 30 lbs and under), $55.95
- Rugged XL Base (for dogs over 30 lbs), $74.95
- Rugged XL Bundle (3 lures included), $94.95
- Lure replacements, covered if unopened, not covered if opened and used
What’s Not Covered
- Damage from misuse, using the Standard with a dog over 30 lbs, using the pole as a fetch stick or chew toy, or modifying the equipment.
- Wear on lures from heavy chewing. Lures are made to be caught and shaken, and that’s why they’re replaceable.
- Returns requested more than 30 days after delivery.
Defective or Damaged on Arrival
If your Whimsy Stick shows up damaged, broken or with a manufacturing defect, email support@whimsystick.com with photos within 7 days of delivery and we’ll replace it free of charge. You don’t need to send the damaged one back unless we ask.
Wrong Size Ordered
If you ordered the Standard for a large dog or the Rugged XL for a small dog, contact us. What you paid for the wrong one gets applied as credit toward the right one, so you only owe the difference, if there is one. Shipping is on you, that means return shipping on the wrong one and outbound shipping on the replacement. Email support@whimsystick.com with your order number to get the swap started.
Shipping Costs on Returns
You cover the return shipping cost. We cover all other costs, including the original shipping if your refund is granted in full. For defective products, we cover return shipping too.
International Returns
The 30-day guarantee applies internationally. Return shipping from outside the US is your responsibility. Customs duties paid on the original shipment are not refundable by us, that’s a matter for your customs office.
Questions
If anything here isn’t clear, go to our Contact page or email support@whimsystick.com, and you’ll hear back within one business day.
